Synergistic engineering effort builds up customer loyalty for a US insurance major
The functionality automates the forms filling and policy issuance for agents, underwriters and a processing center. It enables agents and underwriters to issue policies when bound, rather than sending them to the processing team to issue.
The Symfa team is a dedicated team working according to the specifications prepared by the client’s BA. The client provides all the required infrastructure. Our team connects to the remote workstations on the client’s side via RDP.
Over the months of efficient collaboration, the joint team comprising the client’s and Symfa talents has dramatically improved the company's workflows.
The Symfa team has become a natural extension of the client’s team. We meticulously follow the client's requirements in terms of processes and milestones, even outperforming the client's team at times. We speak up and suggest our own solutions when the client needs a second opinion. Our QA team shows top commitment throughout the entire project despite changing requirements and significant workload.
As a result, the client has reduced their dependency on the manual labor of the processing center and stabilized the system, which now is ready to grow with new vigor, without old errors and bugs in its way. The client expects fines for late/out-of-balance compliance forms to drop, as the policy issuance procedure takes fewer steps and less time to complete. Transparency through detailed reporting and better customer service add up to the impressive list of improvements achieved through the legacy software modernization.
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