The Client is a large US-based enterprise founded in 2005 currently counting 10,000+ employees. They specialize in security management and law enforcement equipment and software, with a mission to ensure safety and security of the officers, their families and communities. The company’s impressive suite of products and services includes license plate recognition and facial recognition software and equipment, ballistic analysis equipment, and crime and incident mapping technology.
The client’s customer base was growing exponentially and eventually it became clear that the existing CRM system could no longer meet the needs of the fast-growing business. So, the client turned to Symfa for a total CRM overhaul. The reason behind their choice was in our hands-on experience in complex CRM and ERP systems and extensive business process automation expertise. Thus, we embarked on this challenging project to rewrite the code using up-to-date technologies, boost the system efficiency and grow its functionality.
The project initiation phase brought about several challenges for the team, both in terms of technical implementation and workflows.
The project underwent a complete revamp. Code refactoring and a new technology stack enabled the team to dynamically advance the product further by constantly improving its functionality and adding new features. All the data was migrated to a new server, which resulted in a faster data management and overall better system performance. After the successful system commissioning, the client made a special offering for their Partner Network who also implemented it to activate their digital selling.
After five years of hard work, previously an eyesore is now an eye-candy with a user-friendly UI, clean and maintainable code and rich functionality. Moreover, the system is designed to allow building plugins for each corporate client. This means any business within the Client’s Partner Network may add tools to modify prices, add new data to the sales documents or easily implement a fully-featured multi-page module. With time the Client decided to transform the CPQ into a SaaS solution and released as such seeing great commercial success.
The solution revolutionized the sales activity within the client’s company, which was acquired by the Fortune 500 giant soon after the CPQ launch. After the M&A, we continued working on further product enhancements.
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