CRM System Development to Automate Cell Tower Maintenance

Providence Real Estate Consulting, LLC is a provider of telecommunications site development services and a licensed real estate brokerage firm in the USA.

Providence was looking to develop a CRM system to automate business processes in their cell tower business, namely the wireless facilities maintenance process. With 300 ongoing customer projects, our client realized that many of their established business processes became tedious and redundant. They were looking to optimize them and improve overall efficiency.

After the client provided initial information about the project goals, we suggested a tech vision of a client-server solution that would use an Admin dashboard template as a base, with customizations to follow at later stages. Symfa outran 20+ vendors competing for this project having demonstrated tech expertise and domain knowledge.

The Symfa team managed to overcome technical challenges successfully and helped the client achieve their business goals:

• Reduce manual work by automating corresponding business processes;
• Avoid keeping all information in the master Microsoft Excel file which used to be subject to update by one person once a week;
• Avoid information duplication throughout the scope of a project causing plenty of inconveniences.

The project continues with more functional modules coming soon. Providence have already observed the following progress:

• Speed up of work timelines, including faster launch of new projects;
• Improved efficiency and work quality, and reduced effort;
• High-quality organization of like data for more visibility and deeper analytics.