Billing Automation for Precise Calculations & Easy Document Management

Our customer’s mission is to maximally simplify the document management for their clients, with the main focus on online faxing. They offer several SaaS software products available upon paid subscriptions. They had their own automation system, which helped to exclude the dependency on paper in workflow, send and receive faxes online and sign documents in digital.

Having faced the increased demand on their products and challenges related to billing, our client started searching for a solution that would automatically calculate charges, with an eye to different promotions, monthly or yearly payment packages, late payment penalties etc. Initially, they were considering popular out-of-the-box solutions, but in-depth analysis revealed that none of them was able to cover all needed scenarios. This became the reason to look for a reliable software development partner, qualified enough to build a custom billing software solution that would cover all customer needs.

Main criteria of choosing a partner were reliability, strong technical background, business process automation expertise and attention to detail. Symfa is fully empowered with the mentioned qualities, and was selected as a contractor for the project.

In contrast to off-the-shelf billing solutions, even the most complex ones, our custom software solution covers all scenarios required by the customer. Software implementation helped the customer to:

• Automate the billing process;
• Alleviate the workload on accounting department;
• Minimize the risk of human errors.