CRM Refinement for the World's Leading Industrial Minerals Supplier

Our client is a Germany-based major supplier of industrial minerals for a variety of industrial sectors worldwide. 

For interaction with customers, inner workflows automation, and supply chain streamlining, the client used a multi-module CRM software. Over time, the system became obsolete and turned out to be unable to meet the customer’s present day needs. Multiple errors and code duplications, unoptimized databases entailed program crashes and slow data processing, which hindered the entire workflow and impeded communication with customers. 

To get things back on track, the client started looking for a trustworthy contractor, able to fix the flaws and improve the app’s performance. The key requirements outlined by the customer were experience in app modernization and proficiency in CRM development for large enterprises. Symfa corresponded to the specified parameters just right, which assured the client to entrust us with application optimization.

Despite the system’s complexity and the number of errors we had to fix, Symfa met its obligations to the client in full, in terms of timing and quality of work done. Upon project completion, the client points out the following improvements: 

• Flawless CRM system performance 
• Smooth communication between the app and the databases
• Quicker data processing